IQVIA Privacy Policy (The "Policy")

Effective date of current Policy: May 23, 2018

At IQVIA, we are strongly committed to protecting your privacy. You can navigate the majority of our Website without giving us any personal information about yourself. However, sometimes we need additional information about you in order to provide the information or services you are requesting.

Your privacy is important to us. To protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This Privacy Policy (“Policy”) is incorporated by reference into the IQVIA Terms and Conditions of Use (“Terms of Use”).

Scope

This Policy applies to Personal Information that is Processed by IQVIA on IQVIA websites (each a “Site”), mobile applications, and other online offerings (together with any and all future online offerings) operated by or on behalf of IQVIA, (the “Services”). “Personal Information” is any information relating to an identified or identifiable natural person.  This Policy is intended to meet requirements globally, including those in North America, Europe, APAC, and other jurisdictions.

Topics

 

What information do we collect about you?

  1. We may collect the following types of Personal Information from you through this Website: name, title, contact details including e-mail address, and telephone numbers. We also may collect additional information when you register to access services available through our network of Websites.

  2. On some pages, you may opt to provide us information about yourself for example if you are interested in (a) an employment opportunity at IQVIA; or (b) having IQVIA participate at your event. The information requested from you will be based on your area of interest.

  3. On occasion, IQVIA may request that you voluntarily participate in a survey or poll such as feedback on website content or services. Your responses will be anonymous unless you opt in to being contacted by email to provide further information regarding the survey.

  4. In order to improve the design and content of our Website, to enable us to better personalize your user experience, and for other purposes outlined in this Policy, we may collect certain technical information about our visitors when you visit our Website pages, such as the IP address or the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services such as preferences.

  5. We may receive information about you from other sources, including through third-party services and organizations to supplement information provided by you. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services. For example, if you access third-party services, such as Facebook or Twitter, to login to the Services or to share information about your experience with IQVIA, we may collect information from these services.

  6. From time to time, we may provide Services that are specifically designed to be compatible and used on mobile devices. IQVIA will collect certain information (including Personal Information) that your mobile device sends when you use such Services, like a device identifier, user settings and the operating system of your device. Mobile versions of IQVIA’s Services may require that users log in with an account. In such cases, information about use of mobile versions of the Services may be associated with user accounts. In addition, we may enable you to download an application, widget, or other tool that can be used on mobile or other computing devices. Some of these tools may store information on mobile or other devices. These tools may transmit Personal Information to IQVIA to enable you to access user accounts and to enable us to track use of these tools. Some of these tools may enable you to email reports and other information from the tool. IQVIA may use Personal Information or non-identifiable information transmitted to us to enhance these tools, to develop new tools, for quality improvement and as otherwise described in this Policy or in other notices IQVIA provides.

The way we use your information

We acquire, hold, use, and process Personal Information based on the legal grounds and for the legitimate business purposes outlined in this Policy or as otherwise clearly identified at point of collection, including:

Do we share your information?

We may share your Personal Information as described in this Policy (e.g., with our third-party service providers; to comply with legal obligations; to protect and defend our rights and property) or with your permission.

We do not share personally identifiable information with unrelated third parties who are not covered by this privacy statement without your prior permission, except to the extent reasonably necessary to: (i) correct technical problems and malfunctions; (ii) protect the security and integrity of our Website; (iii) protect our rights, interests and property and the rights, interests and property of others; (iv) comply with laws or to respond to judicial process; or (v) provide information to law enforcement agencies or for an investigation of a matter as applicable, or otherwise as required or permitted by law.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Site or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an e-mail to you. You may have a legal right to receive this notice in writing.

Cookies and log files

We receive IP addresses in the normal course of the operation of our Website. An IP address is a number assigned to you by your Internet service provider so you can access the Internet. 

We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. We use Technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a "device") that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools, and to recognize you across devices. 

Analytics

We may also use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics on some of our Services, and to develop website content. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Our uses of such Technologies fall into the following general categories:

If you would like to opt-out of the Technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits

Your rights

You may be asked, in some cases, to consent to the processing of Personal Information. In any case, you have the right to opt out of certain uses and disclosures of your Personal Information.

Where you have consented to IQVIA’s processing of your Personal Information, you may withdraw that consent at any time and opt out of further processing by following the instructions in this Section. Even if you opt out, we may still collect and use non-Personal Information regarding your activities on our Sites and/or information from the advertisements on third party websites for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements. 

IMPORTANT NOTE:  Subscribers may provide data to us for processing and IQVIA data providers may collect information from the web that is not supplied directly by you to IQVIA.  If you desire to correct, amend or delete personal information that was provided to us by such third parties (and not directly by you), you may contact us to access, correct or remove your information from our files. However, we also recommend that you contact the third-party website operators to whom you have provided such information under such third parties' privacy policies.

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt.  Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain communications regarding IQVIA and our Services and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms of Service or this Policy).

We maintain “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law. 

Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

Rights of access, rectification, and erasure

You may inquire as to whether IQVIA is processing Personal Information about you, request access to Personal Information, and ask that we limit, restrict, port, correct, amend, or delete your Personal Information.  Where otherwise permitted by applicable law, you may send an e-mail to [email protected] or use any of the methods set out in this Policy to request access to, receive (port), seek rectification, or request erasure of Personal Information held about you by IQVIA. Such requests will be processed in line with local laws.

Although IQVIA makes good faith efforts to provide individuals with access to their Personal Information, there may be circumstances in which IQVIA is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question or where it is commercially proprietary. If IQVIA determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, IQVIA will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

Our commitment to children's privacy

Protecting the privacy of the very young is especially important. For that reason, we do not intend to collect or maintain information at our Website from those we know are under 13 years of age, and no part of our Website is structured to attract anyone under 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at [email protected]. If we learn that we have collected any Personal Information from children under 13 (and in certain jurisdictions under the age of 16), we will promptly take steps to delete such information and terminate the child’s account.

Data retention

The information you provide to us may be archived or stored periodically by us according to backup processes and will only be retained for as long as is required for the purposes for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Other third party websites

Our Website may contain links to other third party websites. You should carefully review the privacy policies and practices of other websites, as we cannot control or be responsible for privacy policies or practices of third-party websites that are not IQVIA’s Websites.

For links to other IQVIA’s Websites, please review the privacy terms on those sites as well, as they may differ from those on this Website.

Marketing

We would be pleased to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

California users

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the Third Parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. IQVIA does not share Personal Information with Third Parties for their own marketing purposes.

International users and transfers

By using the Site, IQVIA will transfer data to the United States.  By choosing to visit the Site, utilize the Services, or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Delaware and the adjudication of any disputes arising in connection with IQVIA or the Site will be in accordance with the Terms.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.

Where information is transferred outside the EEA to a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses or an appropriate Privacy Shield certification.

Notification of changes

We keep our privacy statement under regular review and we will place any updates on this Web page. If you continue to visit this Site and use the services made available to you after such changes have been made, you hereby provide your consent to the changes. If there are any material changes to this Policy, IQVIA will notify you by email or as otherwise required by applicable law.  We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective immediately when it is posted (or upon notice as applicable). If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.

Additionally, before we use Personal Information for any new purpose not originally authorized by you, we will endeavor to provide information regarding the new purpose and give you the opportunity to opt out. Where consent of the Individual for the processing of Personal Information is otherwise required by law or contract, we will endeavor to comply with the law or contract.

How to contact us

If you wish to access, correct, update, request removal of or exercise your rights in relation to any of your information you provided to us or if you have any questions regarding this statement or would like more information on our privacy practices, please contact us at: [email protected].

For investor relations queries, please contact [email protected].

For queries by post, please write to us at:

83 Wooster Heights Road, Danbury, CT 06810

or

4820 Emperor Boulevard, Durham, North Carolina 27703

If you are an EU or Swiss citizen and feel that IQVIA is not abiding by the terms of this Policy, please contact IQVIA at the contact information provided above. If any request remains unresolved, you may contact the national data protection authority for your EU Member State.